SERVPRO of Crowley and South Johnson County understands the pressures a business owner or property manager faces when a commercial property damage disaster strikes. Commercial clients in Cresson, Glen Rose, and Hillsboro, TX, entrust their business and livelihood to the professionals they enlist to provide the cleanup and restoration. Personal integrity and professional competency are the bedrock of the confidence that commercial clients place in SERVPRO of Crowley and South Johnson County.
The Complexity of the Commercial Environment
A property damage disaster in a commercial setting involves layers of complexity that make the cleanup and restoration process extremely challenging for both the affected business and the company tasked with the restoration project. This complexity includes the multifaceted nature of the disaster, as well as scale, safety, site preservation, site cleanup and restoration, and the overall management of the project.
An explanation of the situational complexity highlights the need for the commercial client to have great confidence in the ability of the property damage restoration company to successfully overcome these challenges.
- Commercial property damage is multifaceted in nature. A small, contained electrical fire on a production line in an industrial setting can create a hazard matrix with tentacles that impact the entire operation and expand the dimension and scope of the disaster cleanup and restoration. When the sprinkler system activates, a minor fire damage incident becomes a major water damage disaster affecting the entire facility. The remediation project requires specialized cleaning techniques using safe solutions, and portions of the office and production areas need Applied Structural Drying (ASD).
- The demand to resume normal business operations to meet fulfillment deadlines requires the damage restoration company to instantly scale crew deployment.
- Water-reactive chemicals generate toxic fumes that call for building occupants to take extreme safety precautions that include the use of personal protective gear (PPG) and respirators.
- Site preservation constraints require the damage restoration crew to work in tight spaces around sensitive equipment without disturbing unfinished products and materials. Extensive documentation of the disaster and the cleanup and restoration must be provided to the commercial client and the insurance agency.
- Project management of a large disaster site involving multiple crews requires strong leadership, integrated technology, coordination, and cooperation from all parties involved.
In addition, the project must be completed as soon as possible so that the company can resume normal business operations. Downtime results in a downturn in revenue. Customers needing products or services will turn to other providers if the delays are more than minimal. The cost of cleanup and repairs, continuing overhead, lost revenue, supply chain disruptions, and customer migration to other providers can drive the company out of business.
Commercial clients must have confidence that the damage restoration company can meet the challenges and demands presented by the disaster. The knowledge that the restoration company’s technicians are experienced, have undergone rigorous training, and have earned a wide array of certifications gives the commercial client confidence that the restoration company will complete the damage cleanup and restoration quickly, safely, and according to the highest standards.
SERVPRO’s Training and Certifications
SERVPRO technicians undergo rigorous training in property damage restoration. Initial and ongoing training at SERVPRO’s Corporate Training Facility lays a solid foundation. Regular IICRC industry certifications build upon this foundation. In-service training and self-paced E-learning continue throughout the technician’s professional career.
Advanced training empowers SERVPRO professionals to use the most advanced equipment and technology, the latest techniques, and industry-leading safety protocols for technicians and clients. Commercial clients can have confidence the SERVPRO team is equipped with the knowledge and skill to restore the damaged property.
The SERVPRO training program includes the following:
- Initial 15-day hands-on course Franchise Training at the SERVPRO Corporate Training Facility
- Certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC), the standard-setter for the cleaning and restoration industries
- Employee Certification Training awarded after the successful completion of the course and an examination
- Web-based e-Learning for technicians and staff
When a client calls SERVPRO of Crowley and South Johnson County, it is very likely the staff person answering the phone has received multiple certifications and has field experience with a crew.
As part of a national network of over 1,700 franchises, SERVPRO of Crowley and South Johnson County can quickly leverage a massive response. This force multiplier makes SERVPRO an excellent choice for businesses and commercial facilities experiencing water, fire, storm, or mold damage.
To learn more about commercial damage restoration in Hillsboro, TX, contact SERVPRO of Crowley and South Johnson County by emailing office@servprocrowley.com. Staff can also be contacted by phone at (817) 297-8588.
